Below are some of the most frequently asked questions we get about Managed IT Services. Click on the + sign to expand the question box. Click on the button below if you’d like to discuss your questions directly.
A managed service provider, or MSP, is a professional IT organization that contracts with you to maintain the operational health of your business computer network infrastructure. They usually do this by providing an identifiable list of coordinated, pro-active services often combined with a pathway for reactive service support. It’s a planned approach to managing the needs of your IT systems.
Although different managed service providers offer similar services, may be priced similarly according to the marketplace, and pretty much have access to similar resources, no two providers are really truly alike. The major differences tend to be revealed in the level of service they provide, the relationships they are capable of creating and maintaining, and their reputation with other clients. A lot boils down to chemistry.
It can vary from company to company, but typically services are priced by the hour, by the service, by the number of users serviced, by the number of devices serviced, or some combination of all of the above. Most companies will put together an annual service contract with you that bills you on a monthly basis.
Although different managed service providers deal with the same basic issues and pretty much have access to similar resources, no two providers are truly alike.
Managed IT services can be a very productive way to run your business. Rather than simply responding to things that break, managed services can provide a proactive path to keeping your computer network and infrastructure running smoothly with minimal interruptions. It can also help you forecast and respond to future needs.
As you can imagine, IT services cost different amounts depending on the provider, their level of expertise, how they charge, even the city you live in and/or what part of the country you’re in.
The list of potential managed IT services can be long. Among the typical services offered are overall network administration, maintaining the operational performance of your existing network infrastructure, patch management, live monitoring of network and equipment events, system performance audits, performance reporting, and so on.
You should use managed IT services when you need a proactive, productive, cost-effective way to keep your computer network running smoothly.
There are many things to discover when you are first looking at an IT service provider. How long have they been in business? What kind and what size clients do they service. Do they have any specializations? And, probably most important, what do they offer that makes them different from the others?
A managed service provider can be a cost-effective alternative to maintaining an internal IT support staff. They can also provide important outside support and third party consultation resources that can a valuable supplement to your existing staff.
“Great group of guys! Good response time, easy to work with!”
“Awesome support! Very knowledgeable and resolve issues quickly.”
“…we couldn’t be happier. (NCOIT) guided us, initially, through a full office move and full technical upgrade. They helped us to make telecom, hardware, software, and subscription-based service decisions that have served us incredibly well…”
“Always a great company to work with. Nick, the owner is professional and very responsive to our requests. Would highly recommend NCOIT for any IT support needs for your business.”
“NCOIT has been so great to work with! They are always quick to respond and fix any issues. I would recommend NCOIT for any company’s IT support needs!”
For your Chicago based business, there are a lot of things to consider when looking for IT support solutions. Our goal is to understand your needs and see if our Managed IT Services are the best fit for you and your business. A quick phone call can help identify your needs and get us started to providing a solution that makes sense for you.