Our remote Service Support Desk gives Chicago based businesses the ability to manage their IT support needs easily. Our Service Support Desk gives your business the ability to open tickets for the resolution of reactive service issues, such as employee off-boarding, deleted file recovery, network printer troubleshooting, Microsoft Office product support, workstation and mobile device troubleshooting, remote access set-up, etc. It’s a fast, flexible, responsive way to get IT support your Chicago business needs.
Every single one of our clients at NCOIT have access to our easy-to-use service support desk to open tickets for virtually any IT support solution need. We’ve designed our remote service support desk system to be user-friendly and to give your Chicago based business rapid access to technology assistance and valuable IT support.
Our service support desk covers a wide range of IT support issues that your business might run into. Here are just a few of the important IT needs our Service Desk can help you with: deleted file recovery, network printer troubleshooting, Microsoft Office product support, workstation issues, malware problems, employee off-boarding, mobile device troubleshooting, and more.
NCOIT’s Service Support Desk can help you manage anti-virus, email, firewall and security renewals, as well as server and software updates. If you have an IT support related issue, it’s more than likely our service support desk can help you in a timely manner, 24/7.
NCOIT makes choosing a Chicago area IT partner easy. Let’s have a talk, discuss your needs, and see how things fit. We can operate as your IT staff, or we can supplement/manage the activities of your existing staff. We’ll work together to structure an approach that best meets your business needs. Let’s start with scheduling a call. Click the button below and we’ll set things up.
Service desks, as they are generically called, can take many forms. Some are website portals or email addresses wherein you complete and send in a service request, or “ticket”. Others are phone numbers that you call to talk to a service representative. Many websites offer service chat rooms to discuss your service issues with a technical representative.
A service request is where a user experiencing a computer or network problem contacts their service provider to request assistance. It’s essentially the first step in the communications process between a user with a need and the IT service provider.
“Great group of guys! Good response time, easy to work with!”
“Awesome support! Very knowledgeable and resolve issues quickly.”
“…we couldn’t be happier. (NCOIT) guided us, initially, through a full office move and full technical upgrade. They helped us to make telecom, hardware, software, and subscription-based service decisions that have served us incredibly well…”
“Always a great company to work with. Nick, the owner is professional and very responsive to our requests. Would highly recommend NCOIT for any IT support needs for your business.”
“NCOIT has been so great to work with! They are always quick to respond and fix any issues. I would recommend NCOIT for any company’s IT support needs!”